Purchasing and Licensing FAQ (Frequently Asked Questions)
What will actually be delivered after I purchase something?
You will be sent an email containing a license key. For this reason, it is most important that you specify a correct email
address when ordering.
What about the actual puzzle book?
When you install the license key in the SuDoku Solver, the puzzle book will be automatically downloaded and licensed (you need to
have internet access when you do the install).
How do I install the license key?
Select 'Licensing' from the Solver's Tools Menu. You will then be prompted to type in the license key and the email address that
the license key was sent to. The license key is 'locked' to that email address, so be sure to type both in correctly.
What if something goes wrong - like my Internet connection goes down?
The download only takes a few seconds, but in any case you can just repeat the licensing procedure when your connection is back up.
Will I ever need the license key again?
You will need it again if you install a later version of the SuDoku Solver, or if you install it on another computer - so yes, it is best to keep it safe.
Who is your Payment Gateway?
The Payment Gateway is PayPal. If you already have a PayPal account, then the
license key will be sent to (and locked to) the email address associated with that account. If you don't already have a PayPal account, then
be sure to enter your email address correctly on the order form.
What if I don't receive the license key?
Check your Junk mail folder first - but if you still cannot find it, send an email to firstname.lastname@example.org and a license
will be manually sent to you within 48 hours.
I don't want to use your Solver, I just want the SuDokus!
No problem. You can just use the Solver to make a hard copy Puzzle Book. Follow these steps:
1. If you don't already have the Solver, click 'Download' on the menu bar above and follow the instructions to download and install it.
2. If you havn't already purchased a puzzle book, go back to the Shop and click on the appropriate 'Buy Now' button. Or try it out first
with Puzzle Book No. 1 which comes free with the Solver (in which case, skip step 3 below).
3. License and download the puzzle book ('Licensing' under the Solver's Tools Menu).
4. Select 'Print Preview Virtual Puzzle Book' under the Solver's File Menu to print the puzzle book in whole or part.