Support FAQs (Frequently Asked Questions)



Click on the links below to jump to a particular topic:

Installation



"Does the SuDoku Solver run on Mac/iPad/iPhone?"

"The application is missing the required files"

"Your security settings do not allow this application to be installed on your computer"

License Keys



"I have not been sent a license key after a purchase"

"The license key doesn't work when I type it in"

"Do I need to keep the license key?"

Installing a new version of the SuDoku Solver



"How do I install a new version?"

"You cannot start application from this location because it is already installed from a different location"

"I'm still getting the above message even after uninstalling the previous version"

"Will I lose all my saved SuDokus?"

"Will I need to re-license all the features I have purchased?"

Killer SuDoku Solver



"The demo period for the Killer Solver has expired even though I have just installed it!"



Installation



Does the SuDoku Solver run on Mac/iPad/iPhone?


No, the Solver only runs on Microsoft Windows PCs and laptops.



I'm getting a message about missing files like this:



Screenshot

Although the installation USUALLY works fine from any location, and USUALLY doesn't mind if you extract the zip file before running the setup file, sometimes write permissions can cause a problem.

Therefore I recommend:

1.Copy the zip file to your C drive in a place where you know you have read/write permissions

2. Extract all the files

3. Then run the setup.exe file



I'm getting a message about security settings like this:



Screenshot

This is caused by the "ClickOnce Trust Prompt Behavior". The security settings concerned can be changed programmatically, which means another application you have installed has changed them (you don't see this message on a new Windows installation).

But it is easily fixed - see here for instructions:
Security Settings fix

and for the Microsoft documentation, see here: Microsoft

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License Keys



I have not been sent a license key after a purchase


The license key is emailed to you automatically. It should appear in your email Inbox a few seconds after you complete the purchase. It comes from the email address support@littlegogs.com

If you cannot see it, check your Junk mail folder.

If you still cannot see it, it is possible your email server has blocked it because it thinks it is SPAM or a phishing email. You should designate support@littlegogs.com as a safe email address and/or designate littlegogs.com as a safe domain. Then send an email to support@littlegogs.com asking for the license key to be sent manually. This will normally be sent within 48 hours of your request.



The license key doesn't work when I type it in


The license key is locked to the email address you used when purchasing. So be sure to type both in correctly, including spaces and upper and lower case characters. Better still, copy-and-paste them from the email you were sent.



Do I need to keep the license key?


Yes, you will need the license key again when you install a new version of the SuDoku Solver. If you lose it, send an email to support@littlegogs.com and it will be re-sent to you within 48 hours.


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Installing a new version of the SuDoku Solver



How do I install a new version?


1. Uninstall all previous versions.

2. Download the new version from this website
here.

3. Install the new version.



I'm getting a message about 'already installed from a different location' like this:



Screenshot

This is the typical message you get if you haven't uninstalled previous versions.

Here are the steps to take to un-install previous versions (on Windows10)...
1. Click the Windows button and type 'Control Panel' in the search box.
2. In the Control Panel window there should be a 'Programs' item in the bottom left and below that a link for 'Unistall a program'.
3. This should bring up a list of all installed programs and from there you should un-install all versions of 'Duncan's SuDoku Solver'.
4. Then install the latest version.



I'm still getting the above message even after uninstalling using Control Panel:



It is possible that the uninstall did not complete correctly. In this case you can try deleting the previous version manually. You will find the relevant files in this location (on Windows10):

C:\Users\\AppData\Local\Apps\2.0.

This YouTube video may also be of assistance:

YouTube



Will I lose all my saved SuDokus?


No, all your saved SuDokus and Virtual Puzzles Books will be unaffected.


Will I need to re-license all the features I have purchased?


Yes you do need to do this. If you have lost your license key emails, send a request to support@littlegogs.com and your old license keys will be re-sent to you within 48 hours.


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Killer SuDoku Solver



The demo period for the Killer Solver has expired even though I have just installed it!


A number of people have reported this, so I have installed a password that allows the date check to be bypassed.

You will need to enter the password every time you use the Solver, and you still won't be able to Save or Print Killer puzzles, but it should enable you to evaluate the Killer Solver.

If you decide to purchase a license, then the date check goes away - and printing and saving are enabled.

If you want the password and instructions on how to use it, send an email to support@littlegogs.com


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